Fundraising campaigns are less about money and more about bringing people together around a shared experience to advance your cause. Great content on social media can make people feel connected to your organization and provide a sort of one-to-one conversation that turns into a socially visible endorsement. Social Media Ambassadors can champion this effort.
If you have yet to develop a robust and engaging social media presence, this information can help…
Create an Online Community
- Engage your audience with content that encourages them to act: ask a question, share short video and graphic content, be inspirational, and use humor.
- Create content that keeps donors and volunteers engaged: link to volunteer opportunities, share upcoming events, talk about the latest news and breakthroughs related to your mission.
- Be concise, compelling and use pics and video as often as possible. When a post gets likes, responses, re-posts, pins, and re-tweets then you know it is engaging.
Ambassadors can help bring the conversation to life in order to engage more of your audience. While creating the great content is largely up to you, there is a lot that your key volunteers and staff can do to help your message reach more people and your online conversations become more enticing. You can actively and pointedly recruit key volunteers and staff to be online ambassadors, especially during important times of the year, like before a key fundraising event or leading into year end.
Anyone can be an Ambassador if they:
- Are passionate about the work you do
- Are willing to share information about you on social channels
- Will ask their network to support the organization
Ask Ambassadors to commit to:
- Staying actively involved in ‘raising the volume level’ around your organizational activities and opportunities to give. Things like:
- Comment, like, re-tweet and re-post
- Forward emails to someone not on the list
- Create their own content about your organization, campaign or event on their social channels
- Frequently posting, sharing, making personal contact, forwarding email (like your organization’s e-news), etc. several times a month. They can alternate activity; posting on different social media accounts, forwarding an email, talking to someone in person, sending a letter, etc.
- Make it personal – more than just sharing your organizations information, they should share why they care, how their affiliation with your organization has been a blessing to them, how you have helped them, their wish/dream for the future through your work. It is this personal touch that makes the most impact, when accompanying your original content.
Remind your Ambassadors that as you regularly share links, blogs, memes and more it is their interaction that will crank up the volume. Explain that they are giving people an opportunity to invest (their time, talent or money) in positive change.
On Facebook they should:
- Be conversational, tell your story
- Share pictures, links
- Tag friends who might be especially interested in something you post
On Twitter they should:
- Be very succinct and use a consistent hashtag
- Jump into conversations, have one on one conversations with followers through re-tweets and responses
On LinkedIn remember to:
- Be professional – speak about their work on the board, as staff or as a volunteer; share content that is in sync with LinkedIn connections and conversations
- Great pins combine great images with content to solve a problem, inspire, and offer something desirable… Find content that meets these criteria to pin
- Pick great pictures/images and hashtag consistently
- Include a link to the website in your caption
Remind your volunteers not to try and do it all, just find the things that make the most sense, will work easily into their regular activity, and that they are comfortable with. No one should open any accounts just to participate, rather use the accounts they are already active on. Ensure they know your vision, mission, and key organizational priorities. When in doubt on how to respond – say if there is a complaint, inquiry, or angry response – they should contact staff before chiming in.
Worth the Effort
Social media ambassadors create credibility and widen your reach. Because they believe in your organization and have first-hand experience, their insights are trusted. They are real people with real connections. Furthermore, when they tap into their network they give you access to a whole new crowd; and that access comes with almost instant trustworthiness. Cultivating social media ambassadors is worth the time and effort, when done with intention and integrity.
If you need help creating your social media ambassador program, Altimeter can help.